Privacy Policy

Last Updated: August 8, 2025

1. Introduction

This Privacy Policy explains how AVPN.pro ("we", "us", "our") collects, uses, and protects your information. Your privacy is our absolute priority.

2. Information We DO NOT Collect (Strict No-Logs Policy)

We are a strict no-logs VPN service. We **DO NOT** collect, monitor, or store any of the following information related to your VPN usage:

• Your original IP address and the VPN server IP address you connect to.
• Your Browse history or the websites you visit.
• Any data content, traffic destination, or DNS queries.
• Connection timestamps or session duration.

Our service is designed from the ground up to ensure that we have no sensitive data about your online activities.

3. Information We DO Collect

To provide and improve our service, we collect a minimal amount of information:

• Payment Information: When you make a purchase, your email address and payment information are collected and processed directly by our third-party Merchant of Record, Paddle.com. We do not see or store your full credit card details on our servers. We only receive a confirmation of payment and the email address associated with the order to create and manage your subscription.
• Website Analytics: We use Yandex.Metrika to analyze traffic on our website (avpn.pro). This service collects anonymous data about your visit, such as your browser type, device type, and pages visited. This helps us understand how our website is used and improve it. This data is anonymized and cannot be linked to your personal VPN activity.
• Support Communications: If you contact us for support via email, Telegram, or our live chat service (Tawk.to), we will collect the information you provide (such as your email address or username and the content of your message) in order to assist you.

4. How We Use Your Information

We use the limited information we collect for the following purposes:

• To process your payments and manage your VPN subscription.
• To communicate with you regarding your account and to provide customer support.
• To analyze anonymous website usage data to improve our website and services.

5. Data Sharing

We do not sell your personal information. We only share data with the following third-party services as necessary to provide our service:

• Paddle.com: To process all payments and handle billing inquiries.
• Yandex.Metrika: For anonymous website analytics.
• Tawk.to: To provide live chat support functionality on our website.

6. Your Rights

You have the right to request the deletion of your account information (email address) by contacting our support. Please note that deleting this information may result in the termination of your service, as we will be unable to verify your subscription status.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last Updated" date on this page.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at vpn@avpn.pro.